XP IT Support Tiers

IT Support Plans

Choose the support level that’s right for your organisation.


Whether you're looking for reliable maintenance, growth-focused optimisation, or a strategic partner — our plans scale to meet your needs.

Feature
Essentials
$49.99
per user/mo
Efficiency
$84.99
per user/mo
Transformation
$149.99
per user/mo

Maximum Case Effort

(before being not covered)

2 Hours 3 Hours 4 Hours
Access / Accounts / Permissions
Backups & DR
General User Support
IT Management

User Management

New Users / Leaving Users

Servers & Infrastructure

Support & Maintenance

General Software Support

Microsoft

Intune P1

Microsoft

Intune Suite

Microsoft

Defender

P1 P2 P2

Microsoft

Secure Score

Device Support

Computers / Laptops / Mobile / Phone

Networks and Connectivity
Viruses
Attack Simulation
Specialised Software Support
Security Incident Response
Exclaimer Signature Management
1Password Password Management