XP IT Support Tiers

Choose the support level that’s right for your organisation.

 Whether you're looking for reliable maintenance, growth-focused optimisation, or a strategic partner — our plans scale to meet your needs.

Feature	Essentials $49.99 per user/mo	Efficiency $84.99 per user/mo	Transformation $149.99 per user/mo
Maximum Case Effort (before being not covered)	2 Hours	3 Hours	4 Hours
Access / Accounts / Permissions
Backups & DR
General User Support
IT Management
User Management New Users / Leaving Users
Servers & Infrastructure Support & Maintenance
General Software Support
Microsoft Intune P1
Microsoft Intune Suite
Microsoft Defender	P1	P2	P2
Microsoft Secure Score
Device Support Computers / Laptops / Mobile / Phone
Networks and Connectivity
Viruses
Attack Simulation
Specialised Software Support
Security Incident Response
Exclaimer Signature Management
1Password Password Management