Emergency Alliance now have reliable IT support

Smaller nonprofit organisations can have a big impact when they find the right partner. See how we've supported Emergency Alliance in their growth.

CLIENT STORY ⋅ 3 MIN READ

Client Profile

Emergency Alliance is a New Zealand-based organisation that brings together humanitarian agencies to raise funds and respond to international emergencies. Comprising eight member charities, the alliance specialises in disaster response and humanitarian aid. When a major humanitarian event occurs, Emergency Alliance mobilises resources and works with its Rapid Response Network to deliver aid where it’s needed most.

Challenge

Challenge With a lean team led by an experienced professional—who also serves on multiple charitable boards—Emergency Alliance faced key operational challenges:

  • IT Support Gaps – They lacked internal IT expertise and needed reliable, on-demand technical assistance.
  • Disorganised Documents – Managing files across different systems made it difficult to store, retrieve, and share critical information efficiently while keeping it securely separated from other organisations the Executive Director supports.
  • Security Concerns – As a small organisation without an IT team, they required robust cybersecurity protection without the cost of a dedicated contract.

Solution

To streamline their processes and enhance security, Emergency Alliance engaged XP for IT support and document management solutions. 

  • IT Support
  • Document Organisation Strategy
  • Cybersecurity via Comodo
Man with crossed arms smiling at the camera in a professional image

“As a lean start up, and team of one, backed up by volunteers in our membership, it was essential that we could call on experts to help with all our IT needs. XP were that and more – their service is fantastic! They are patient, their solutions are explained, and their team is ever willing to help, which is a real asset as we grow.”

Paul Brown

Director, Emergency Alliance

Volunteer walking through the middle of a city that has been destroyed, collapsed buildings, and rubbish on the streets

Outcome

XP’s support and insight have significantly improved Emergency Alliance’s efficiency, allowing them to focus on their mission without the burden of IT challenges. As Paul shared,

"XP’s support and insight has helped Emergency Alliance’s operations to be far more efficient. We consider XP a real partner behind our work."

Through flexible, ad-hoc IT support tailored to their needs, XP provided key solutions, including:

  • Reliable IT Support – With expert guidance from XP, Emergency Alliance gained confidence in their systems.
  • Structured Document Management – XP helped streamline file organisation, improving collaboration and accessibility.
  • End-to-End Cyber Protection – Despite not having an ongoing IT contract, Emergency Alliance benefits from free security coverage through Comodo, ensuring their systems remain protected.

By partnering with XP, Emergency Alliance now operates with greater efficiency, security, and confidence in their IT systems.

Need IT support that fits your nonprofit’s needs—big or small?

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