IT Support for International NGOs | XP

Stop worrying about IT. Get predictable, nonprofit-friendly support that works.

• Built for nonprofits and community organisations in Canada, Australia and New Zealand. • Clear monthly pricing with no bill shocks. • Real people, fast, proactive care

Talk to an IT Specialist
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Not sure which level of IT Support you need?

That's normal. Most of our clients start with a conversation and we build a plan together. These tiers are a starting point, and can help simplify that decision making process. We have organised our IT support into the following:

Essentials

Basics covered: user support + endpoint protection.

Efficiency

Proactive security + device management for growing organizations.

Transformation

Comprehensive cover: user support, advanced security, and priority predictable costs if disaster strikes.

Get advice, not a sales pitch
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Why switch to fixed-price support?

  • Predictable costs: No more budget shocks—fixed-rate tiers keep your finances stable and all licenses are included.
  • Security first: Protect your data and devices with proactive monitoring and endpoint protection.
  • Time saved: Reduce downtime and free your team to focus on your mission.
  • Scalable support: Choose the tier that fits your organisation’s size and complexity.
  • Confidence in compliance and continuity: Stay ahead of cyber threats and regulatory requirements with expert-managed services.
XP Digital Support Plans - tier comparison module (v0.7)

IT Support Plans

Choose the support level that's right for your organisation.

Whether you're looking for reliable maintenance, growth-focused optimisation, or a strategic partner, our plans scale to meet your needs.

Tier 1
Digital Essentials
Core IT support for day-to-day operations and user productivity
$49.99/user/moValued at $72.00 - save over 30% on licensing and services
✓ Foundation tier
Included services
  • Access / Accounts / Permissions
  • Backups & Disaster Recovery
  • General User Support
  • IT Management
  • User Management (New / Leaving Users)
  • Servers & Infrastructure Support
  • General Software Support
M365 PremiumSentinelOne
Tier 2
Digital Efficiency
Proactive security and device coverage, building on Essentials
$84.99/user/moValued at $217.00 - save over 60% on licensing and services
+ Essentials included
Additional services
  • Microsoft Secure Score Management
  • Device Support (Computers & Laptops)
  • Device Support (Mobiles & Phones)
  • Networks & Connectivity
  • Virus & Malware Response
  • Attack Simulation & Phishing Training
  • Microsoft Defender for Office 365 Plan 2
Defender for Office 365Attack SimulatorSecure Score
Tier 3
Digital Transformation
Complete managed IT, most requests covered in the fixed monthly fee
$149.99/user/moValued at $406.00 - save over 63% on licensing and services
+ Efficiency included
Additional services
  • Exclaimer Signature Management
  • 1Password Credential Management
  • Specialised System & Software Support
  • Security Incident Response
  • Dynamics 365 Basic Support
  • Governance & Standardisation
Exclaimer1Password

Valued-at figures reflect the combined retail cost of the included Microsoft 365 Business Premium licensing, SentinelOne endpoint protection, and the equivalent market rate for the managed services in each tier. The gap between that and your monthly price is your saving from bundling through XP.

The benefits speak for themselves

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Save time

Reclaim staff hours every week by eliminating IT firefighting and admin tasks.

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24% boost in staff confidence

Infoxchange Not-for-Profit Sector Report found staff confidence improves by 24% when an IT plan is in place.

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Zero surprise invoices

Fixed-rate managed IT plans eliminate unpredictable costs compared to break-fix models.

Customer testimonials

Don't take our word for it

Live in four months.

The new website went live in four months because XP knows charities like the back of their hand. It would have taken years if we'd had to find a new provider.

Read the case study
Tammy Frazer, Digital Lead at Tearfund
Tammy Frazer Digital Lead, Tearfund

Experts, on call.

As a lean start-up, and team of one, it was essential that we could call on experts to help with all our IT needs. XP were that and more - their service is fantastic!

Read the case study
Paul Brown, Director at Emergency Alliance
Paul Brown Director, Emergency Alliance

As involved as we want to be.

What sets XP apart is their flexibility and dedication to client satisfaction. They have allowed us to have as much or as little involvement as we want.

Read the case study
Paula McGregor, Digital Systems Manager at Harbour Sport
Paula McGregor Digital Systems Manager, Harbour Sport

No one faster.

Before we signed with XP, we checked the references. Everyone we interviewed said there's no one faster. One referee said he'd never worked with a faster implementer than XP. The turnaround was pretty amazing. We noticed that XP's pace was fast - we were the ones lagging, trying to catch up!

Read the case study
Paskwa Mutunga, Director of IT at Children Believe Fund
Paskwa Mutunga Director of IT, Children Believe Fund

Ready for a conversation?

Fill in the form to get started

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Frequently asked questions

The Essentials Tier is designed for smaller budgets. It covers your IT basics every month so you can focus on your mission with peace of mind. Need more? You can always add extra services as small projects.

The Efficiency Tier is ideal. It includes added security features like attack simulations and proactive training, essential when you have multiple contractors. This helps your team spot and stop threats before they cause harm.

For organisations with 10 to 100 users, we offer a simple, one-time onboarding fee. If you have fewer than 10 or more than 100 users, we will create a plan that works for you.

P2 adds advanced security and compliance tools to keep your data safer than P1. It is designed to protect against evolving cyber threats and meet data regulations. We recommend P2 for mid to large organisations.

No problem. Services outside your tier can be scoped as a project or covered by your Sidekick Bucket of support hours, giving you 360° support when you need it.

You qualify if you are a charity, education provider, nonprofit, or social enterprise. You will also need to use Microsoft tools, as our support is built on the Microsoft tech stack (no G-Suite).

Absolutely. We will review your setup and, at the end of your current contract, move you to the tier that best fits your needs, whether that is Essentials, Efficiency, or Transformation.

Not at all. Our tiers are starting points, and we can customise features or mix elements from other plans. Whether you are scaling up or need something tailored, we will build the right solution together.

No, support is based on your total user count. All users must be enrolled in the same tier. We review numbers quarterly with your account manager to keep things accurate.

Yes, licenses listed in each tier are included. Users must have or start an Office or Microsoft 365 account to qualify (no G-Suite).

Yes. As a Microsoft partner, we secure discounts for nonprofit clients on licenses and other Microsoft products. You will need a charity or nonprofit number to qualify.