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Managing IT shouldn’t drain your time or your budget. Our fixed-price support tiers give nonprofits clarity, security, and confidence—without surprise invoices.
That's normal. Most of our clients start with a conversation and we build a plan together. These tiers are a starting point, and can help simplify that decision making process. We have organised our IT support into the following:
Basics covered: user support + endpoint protection.
Proactive security + device management for growing organizations.
Comprehensive cover: user support, advanced security, and priority predictable costs if disaster strikes.
Choose the support level that’s right for your organisation.
Whether you're looking for reliable maintenance, growth-focused optimisation, or a strategic partner — our plans scale to meet your needs.
(before being not covered)
Business Premium License
New Users / Leaving Users
Support & Maintenance
Premium Endpoint protection
Defender License
Attack Simulation
Secure Score
Computers / Laptops / Mobile / Phone
Signature Management
Password Management
Reclaim staff hours every week by eliminating IT firefighting and admin tasks.
Infoxchange Not-for-Profit Sector Report found staff confidence improves by 24% when an IT plan is in place.
Fixed-rate managed IT plans eliminate unpredictable costs compared to break-fix models.
Tammy Frazer
Digital Lead, Tearfund
Paul Brown
Director, Emergency Alliance
Paula McGregor
Digital Systems Manager, Harbour Sport
Paskwa Mutunga
Director of IT, Children Believe Fund
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+64 9 950 8460 52 Randolph St, Eden Terrace, Auckland, New Zealand
+61 3 7001 1445 Suite 207 137 Cardigan Street, Carlton, VIC, Australia
+1 289 769 9739 422 Richards St, Suite 170 Vancouver, BC, Canada
The Essentials Tier is designed for smaller budgets. It covers your IT basics every month so you can focus on your mission with peace of mind. Need more? You can always add extra services as small projects.
The Efficiency Tier is ideal. It includes added security features like attack simulations and proactive training, essential when you have multiple contractors. This helps your team spot and stop threats before they cause harm.
For organisations with 10 to 100 users, we offer a simple, one-time onboarding fee. If you have fewer than 10 or more than 100 users, we will create a plan that works for you.
P2 adds advanced security and compliance tools to keep your data safer than P1. It is designed to protect against evolving cyber threats and meet data regulations. We recommend P2 for mid to large organisations.
No problem. Services outside your tier can be scoped as a project or covered by your Sidekick Bucket of support hours, giving you 360° support when you need it.
You qualify if you are a charity, education provider, nonprofit, or social enterprise. You will also need to use Microsoft tools, as our support is built on the Microsoft tech stack (no G-Suite).
Absolutely. We will review your setup and, at the end of your current contract, move you to the tier that best fits your needs, whether that is Essentials, Efficiency, or Transformation.
Not at all. Our tiers are starting points, and we can customise features or mix elements from other plans. Whether you are scaling up or need something tailored, we will build the right solution together.
No, support is based on your total user count. All users must be enrolled in the same tier. We review numbers quarterly with your account manager to keep things accurate.
Yes, licenses listed in each tier are included. Users must have or start an Office or Microsoft 365 account to qualify (no G-Suite).
Yes. As a Microsoft partner, we secure discounts for nonprofit clients on licenses and other Microsoft products. You will need a charity or nonprofit number to qualify.